Privacy Policy

Introduction

Prime Roanoke Rapids Concrete ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our concrete contracting services in Roanoke Rapids, NC and surrounding areas. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you request quotes, schedule services, or contact us. This may include your name, email address, phone number, mailing address, property address, and details about your concrete project.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us improve our website and understand how visitors use our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser, but disabling cookies may limit certain website features.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our concrete contracting services
• Process your service requests and communicate with you about your projects
• Send you estimates, invoices, and project updates
• Respond to your inquiries and provide customer support
• Schedule appointments and coordinate project timelines
• Send you marketing communications about our services (with your consent)
• Analyze website usage and improve our online presence
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and website hosting companies. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Prime Roanoke Rapids Concrete is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account or information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically retained for several years to support warranty claims and maintain service records.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information (subject to legal obligations)
• Opt-out: You can opt out of marketing communications at any time
• Restriction: You can request that we restrict how we use your information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and concrete maintenance tips. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing emails, we will still send you transactional messages related to your service requests and projects.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: